Frequently Asked Questions
Everything you need to know about gear, shipping, and returns at Ernie's.
How long does shipping take for oversized sports equipment?
Standard shipping typically takes 3-5 business days. For oversized items like treadmills or hockey nets, please allow 7-10 business days for specialized freight delivery.
What is your return policy on used athletic footwear?
We offer a 30-day return policy on all items in original, unworn condition with tags attached. For performance reasons, we cannot accept returns on footwear that has been used outdoors or shows signs of wear.
Do you offer professional skate sharpening or racket restringing?
Yes! All Ernie's Sports Experts physical locations offer professional skate sharpening, hockey blade profiling, and tennis racket restringing services.
How can I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery status.
Are your products covered by a manufacturer warranty?
Absolutely. All equipment sold at Ernie's is authentic and covered by the full manufacturer's warranty. If you experience a defect, contact our support team to assist with the claim.
Do you offer team or bulk discounts for local clubs?
We love supporting local athletes! Please contact our Team Sales department via the contact form to discuss bulk pricing for jerseys, equipment, and training gear.